Tech support specialist
Non-Combat Roles20 000-50 000 UAHAnalytics / IT
A tech support specialist provides technical assistance to users, diagnoses issues, and resolves software and hardware problems. The role includes handling requests, analyzing incidents, delivering solutions, and coordinating with technical teams. The primary focus is rapid service restoration, clear communication, and adherence to established procedures.
Responsibilities
- Receiving and processing user technical requests;
- Diagnosing and resolving software and hardware issues;
- Providing user guidance and usage instructions;
- Escalating complex incidents to relevant specialists;
- Maintaining ticket records and preparing reports;
- Complying with support standards and information security requirements.
Requirements
- Basic IT knowledge or readiness to undergo training;
- Skills in troubleshooting common technical issues;
- Strong communication skills, attention to detail, and responsibility;
- Ability to follow procedures and SLA requirements;
- Willingness to learn and improve professional skills.
Conditions
- Service format in accordance with applicable legislation;
- On-site training and role-specific onboarding;
- Provision of necessary working tools;
- Social guarantees provided for military service members.
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